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Refund policy

Due to the nature of our inventory and fast order processing, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect items/sizes selected, or buyer’s remorse once an order is placed. Please review your order details carefully before completing your purchase.

Damages, Defects & Order Issues

Your satisfaction is essential to us. Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or if you receive the wrong item, please contact us within 14 days of delivery at casavibastore@gmail.com so we can make it right.

To report an issue, please include the following in your email:

  1. Your Order Number

  2. Clear photos or a short video showing the damaged or incorrect item

  3. A brief explanation of the problem

Once verified, we will arrange a replacement or offer store credit/refund at our discretion at no additional cost to you.

Undelivered Orders & Incorrect Shipping Information

We are not responsible for orders that are undeliverable due to an incorrect or incomplete shipping address provided at checkout, or for failed delivery attempts by the carrier.

Questions?

If you have any questions regarding our return policy before placing an order, please feel free to reach out to us at casavibastore@gmail.com.